Privacy Policy
Effective Date: 01/01/2023
Transport Animal ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [www.transport-animal.com] (the "Site") or contact us regarding our pet transportation services.
1. Information We Collect
We may collect the following types of personal data when you use our Site or services:
- Contact Information: name, email address, phone number
- Pet Information: species, breed, age, medical/vaccination details (when voluntarily submitted)
- Travel Details: origin, destination, preferred transport dates, special instructions
- Technical Information: IP address, browser type, device information, and usage statistics
- Other Information: any information you provide in forms, emails, or live chat
We do not collect or process sensitive personal data unless strictly necessary and with your explicit consent.
2. How We Use Your Data
We use your data to:
- Respond to your inquiries
- Customize and improve user experience on our website
- Send service updates or important notices
- Fulfill legal obligations (e.g., anti-fraud, customs compliance)
- Reach related third parties entreprises
3. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Your consent (e.g., submitting a form)
- To perform a contract or take steps at your request
- To comply with legal obligations
- For legitimate interests (e.g., improving our services, preventing fraud)
4. Data Sharing and Transfers
We may share your data with:
- Our internal team and customer support
- Trusted service providers (e.g., transport operators, customs brokers, veterinarians)
- IT providers (hosting, CRM, analytics)
- Legal or regulatory bodies, where required by law
- When you submit a transport request on our website, Transport for Animal acts as an intermediary (“business introducer”) between animal owners and professional transporters.
- By submitting your request, you agree that your contact details and transport information may be shared with one or more verified transport partners for the sole purpose of providing you with quotes or arranging the transport service.
- Your data will never be sold to unrelated third parties and will only be transmitted to professionals who meet our selection criteria.
- Each partner receiving your information is required to process it exclusively to contact you and make an offer, in compliance with GDPR (EU Regulation 2016/679).
- You can withdraw your consent or request deletion of your data at any time by emailing contact@transport-animal.com.
5a. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.
5b. Data Hosting and Transfers
Our website is hosted by Webflow, Inc., headquartered in the United States.
While Webflow stores data on secure servers (primarily in the US), transfers are protected under the EU–US Data Privacy Framework, which provides an adequate level of protection recognized by the European Commission.
👉 In short: your data may transit through Webflow’s servers but remains protected under EU-approved safeguards.
We also use EU-based sub-processors for:
- Email and claim management
- Analytics (GDPR-compliant tools only)
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at: 📧 [contact@transport-animal.com]
7. Cookies and Tracking
We use cookies to improve your experience and analyze site traffic. You may control cookie settings in your browser. For more details, see our [Cookie Policy].
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and apply immediately.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: