Privacy Policy
Effective Date: 01/01/2023
Transport Animal ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [www.transport-animal.com] (the "Site") or contact us regarding our pet transportation services.
1. Information We Collect
We may collect the following types of personal data when you use our Site or services:
- Contact Information: name, email address, phone number
- Pet Information: species, breed, age, medical/vaccination details (when voluntarily submitted)
- Travel Details: origin, destination, preferred transport dates, special instructions
- Technical Information: IP address, browser type, device information, and usage statistics
- Other Information: any information you provide in forms, emails, or live chat
We do not collect or process sensitive personal data unless strictly necessary and with your explicit consent.
2. How We Use Your Data
We use your data to:
- Respond to your inquiries and provide service quotes
- Process and manage bookings
- Customize and improve user experience on our website
- Ensure compliance with veterinary, legal, and logistical requirements
- Send service updates or important notices
- Fulfill legal obligations (e.g., anti-fraud, customs compliance)
We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Your consent (e.g., submitting a form)
- To perform a contract or take steps at your request
- To comply with legal obligations
- For legitimate interests (e.g., improving our services, preventing fraud)
4. Data Sharing and Transfers
We may share your data with:
- Our internal team and customer support
- Trusted service providers (e.g., transport operators, customs brokers, veterinarians)
- IT providers (hosting, CRM, analytics)
- Legal or regulatory bodies, where required by law
Some partners may be located outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at: 📧 [contact@transport-animal.com]
7. Cookies and Tracking
We use cookies to improve your experience and analyze site traffic. You may control cookie settings in your browser. For more details, see our [Cookie Policy].
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and apply immediately.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: